Certification of our commitment to excellence and sustainability
Aerodrom Ljubljana is taking a comprehensive approach to quality of service and to sustainable development through a series of measures. The success of our endeavours was confirmed as we passed assessments under the ISO 9001 ad ISO 14001 standards, and had our Airport Carbon Accreditation Level 2 (reduction) certification renewed.
In the pursuit of quality of service Aerodrom Ljubljana conducts regular oversight of its ground handling and operations, and employs mystery shopping in its check-in, security, and retail and catering facilities. The results are above average, and reveal that the company’s quality of service is at a high level, and that users of our services are satisfied. Our work is also regularly overseen by airlines. We have passed 14 airline external assessments this year.
Aerodrom Ljubljana’s quality of service was recently confirmed by certification under two systems (a quality management system and an environmental management system), which cover the management of the airport, ground handling for passengers, aircraft and cargo, and the marketing and sale of airport services, ground handling services and commercial services. In May we passed the regular assessment under the ISO 14001 standard for environmental management, and in June we passed the ISO 9001 quality management recertification with distinction. For the first time this was conducted by a German certification body. Our certification was integrated into that of the entire Fraport Group, while passing the assessment is proof that our quality management system conforms to that of the group.
Since 2013 Aerodrom Ljubljana has been adding measures to reduce carbon footprint to its continuous efforts to reduce the harmful effects of its activities on the environment. Under the programme to reduce the impact of greenhouse gases under the aegis of ACI Europe (the European airport association), two weeks ago the company had its Airport Carbon Accreditation, Level 2, Reduction certificate renewed. Our CO2 emissions were down 1.3% in absolute terms on the average over the previous three years (2012 to 2014). Taking passenger numbers and cargo tonnage into account, emissions per individual passenger and per 100 kg of cargo in 2015 were down 13.4% and 6.2% respectively on the average between 2012 and 2014. Aerodrom Ljubljana’s environmental policy aims to achieve carbon neutrality by 2020 and defines the transition to a low carbon society as one of its strategic environmental goals.
For more information about the Airport Carbon Accreditation programme, in which 156 airports from around the world accounting for more than 30% of total air traffic are enrolled, see www.airportco2.org.
For more on Aerodrom Ljubljana’s sustainable development, see the Sustainability Report 2015.
Zg. Brnik, 8. avgust 2016