Passenger Service Agent (m/f)

Passenger Service Agents are the first point of contact for travelers and play a key role in delivering high-quality service at the airport. Their main responsibility is to assist passengers from the moment they arrive at the airport until they board the aircraft—and vice versa—ensuring that all procedures run smoothly, efficiently, and without disruption.
“I’m happy to contribute to an unforgettable travel experience for our passengers. In addition to the dynamic work environment that allows me to learn and grow every day, I’m surrounded by a wonderful team and get to meet people from all over the world.”

- Anita, Passenger Service Agent

Key Responsibilities

  • Passenger assistance:
    Passenger Service Agents support travelers through every stage of their journey—from check-in and baggage drop-off to verifying travel documents. They also assist passengers with special needs and accompany unaccompanied minors.

  • Boarding and disembarkation coordination:
    Agents coordinate the boarding and disembarkation process, ensuring timely departures and the safety of all passengers.

  • Collaboration with other airport services:
    To ensure smooth operations, agents work closely with other airport departments and services, including airlines, security, police, customs, and others.

  • Problem-solving and guidance:
    Agents assist passengers in resolving travel-related issues such as delays, cancellations, or excess baggage, and provide helpful information about airport services, procedures, and flights.

Required Qualifications and Skills

  • Good command of English (knowledge of additional foreign languages is a plus)

  • Excellent communication skills

  • Ability to multitask and coordinate duties in a dynamic environment

  • Strong problem-solving skills

  • Team-oriented mindset

  • Proficiency in basic computer tools