Stakeholder Relationships

Matrika bistvenosti_ENG


In 2023, Fraport Slovenija prepared its own materiality matrix for the second time as part of the strategic sustainable development management or ESG (environmental, social, governance). Previously, the company managed the areas of sustainable development on the basis of materiality matrix, which as a rule had been prepared by the parent company Fraport AG in dialogue with internal and external stakeholders, usually at  three-year intervals.  The company Fraport Slovenija invited its internal and external stakeholders, namely employees, passengers, business partners, suppliers, representatives of the local community and professional organisations, to assess the key areas of the strategic sustainable development management or ESG. Simultaneously, the company’s management reassessed the key areas.  During the online questionnaire 188 invited respondents answered, of which 66% were employees, 10% passengers, 5% suppliers, 15% other business partners, 2% representatives of the local community and 2% representatives of the professional public.  


The key areas were divided into three segments, in line with our sustainable development management or ESG:

  • Corporate Governance;
  • Social Governance;
  • Environmental Governance.

The essential areas managed by Fraport Slovenija are divided according to all three ESG pillars. In terms of management, ensuring compliance and ethical business conduct is a top priority for the company, which is also highly ranked among stakeholders. Ensuring airport safety, growth and development of the airport, and passenger satisfaction and service quality are among the most important aspects of governance for both the company and its stakeholders. The minor differences in ratings between the company and the stakeholders indicate a high level of alignment of priorities. Compared to last year, the company has ranked profitability among the top priorities (95%) this year, which was set much lower last year. This is understandable, given the state of recovery from the pandemic. Stakeholders have ranked this aspect of management a bit lower (73%).  

The indicators in the area of social environment management are also highly important for the company Fraport Slovenija as well as its stakeholders. The company’s highest priority was put on the indicator ‘desirable and responsible employer’, which was also rated highest among stakeholders. This was followed by the indicators ‘occupational health and safety’, and ‘career development and fair pay’. This year, the indicator ‘equal opportunities’ was highly ranked (89% for the company and 78% for the stakeholders), which was not recognised as very important last year.  

Eight indicators were ranked among important indicators related to the natural resource management, which indicates a high level of awareness and responsibility towards natural environment on the part of the company Fraport Slovenija and its stakeholders. ‘Waste reduction’ was the top priority for the company, followed by the ‘production of renewable energy for own use’ and ‘green mobility’. Stakeholders ranked highest the ‘production of renewable energy for own use’. 'Reducing the airport’s carbon footprint’ is also an important indicator for the company and for stakeholders, but is ranked lower in priority than the ‘production of renewable energy for own use’. The indicator ‘water use reduction’ is placed among the most important indicator this year, which was ranked much lower and was not considered the top priority area last year. Other priority environmental indicators are local air quality, local noise reduction and the introduction of circular economy models, which Fraport Slovenija ranks highly.  

Although there are some differences between Fraport Slovenija and its stakeholders in assessing individual indicators, the overall picture shows a considerable alignment in understanding priorities of sustainable development management.



ESG Management

Further reading

Matrix topic Explanation
Responsible corporative governance and compliance with the national and international laws and regulations and internal policies. Commitment to combating corruption and bribery.
Data Protection Protection of personal data against improper use and protection of the right to privacy of individuals.
Ensuring airport security Ensuring security of systems which are essential to protecting the data. Maintaining high standards of operative and health airport safety and compliance with the statutory security obligations.  
Passenger satisfaction and service quality

A diverse offer of flight connections
Strong focus on customers and services. Increasing the airport's competitiveness.
Profitability Ensuring profitability of Fraport Slovenija with profitable investments and efficient use of the existing sources.
Growth and development of the airport
Growth and development orientation of the airport.  

Attractive and responsible employer

Career development, fair pay


Equal opportunities

Protection of jobs, ensuring a work environment characterised by diversity, equal possibilities and respect. Ensuring a balance between work and private life, carreer options and development opportunities for employment, training and keeping employee loyalty.  Occupational safety and health  Keeping and promoting physical and mental health of the employees.  
Health and Safety at Work Maintaining and promoting the physical and mental health of employees.
Value generation and engagement in the region A positive contribution to the economical development of the region where the airport operates. Taking part in charity projects in the vicinity of the airport and keeping dialogue with our stakeholders.

Noise abatement

Air quality

Reducing the carbon footprint of the airport  

Energy generation from renewable energy sources for own use  

Green mobility  

Reducing waste generation

Water use reduction

Improvements of the noise situation and air quality in the populated areas around the airport and maintaining the noise level within the legally permitted level.


In accordance with the Paris Agreement to reduce CO2 emissions on account of increasing energy efficiency, producing and using renewable energy, and by using systems driven by alternative energy sources.


Careful use of natural sources and continuous improvement of environmental efficiency, such as reducing consumption of drinking water, preventing waste generation and increasing waste processing, soil and water protection, and maintaining biodiversity.

Introduction of circular economy models Model of consumption, which involves sharing, leasing, reusing, reparing, refurbishing and recycling existing materials and products as long as possible.
Transperency in communication
Transparent attitude towards stakeholders.
Trajnostni vplivi_ENG


Sustainable effects

The details on strategic stakeholders' goals and communication tools can be found below.  

Strategic stakeholders Goals Communication tools
Satisfied and motivated employees.
Positivity and openness among employees.  
Successful business performance.
Daily information on everything in connection with the company and employees over the intranet portal.
Video and digital presentations involving employees in the content.
Regular meetings and colleges.
Visits by management in work environments.
Bulletin boards.
Annual social events for employees and their children.
Regular and open dialogue with the trade unions and works council.
Answering employees' questions, expressing employees' opinions and suggestions.
Employees' meetings.
Organisation and co-financing social events.
Fun Airport Festival.  
Social media.
Passengers and visitors
Giving maximum consideration to passengers' and visitors' wishes and needs.
Providing current information on our services and flight information, which allows information flow necessary for mobility of population.
Direct attitude of employees towards passengers and visitors.
Social media, video and digital presentations.  
Brochures, leaflets and other printed material.
Systematic collection of questions, responding to opinions, suggestions, complaints and words of praise.
Airport tours.
Announcements abour fresh news and attractive information for passenegers and the general public in different media.
Different methods of measuring passengers' satisfaction.
Business partners Giving maximum consideration to wishes and needs of our business partners.
Achieving common sustainable goals and enchancing good business relations.
Personal communication over the phone, electronic devices and direct communication (in person, individual and group meetings).
Organization of events for business partners.
Printed material.
Electronic presentations and other forms of presentation and promotional material.
Social media.
Achieving business outcomes.
Fair relations, long-term company's developement.
Personal communication.
Phone and electronic communication.
Financial and business reporting.
Annual and sustainabillty report, other business documents and presentations.
Local communities
Establisihing and retaining good relations, high-quality environment, and developing social enviroment.
Sponsorship and donations for local events, organisations and individuals.
Communication via media.  
Airport tours.
Fun Airport Festival.
Providing practical training.
Responses and activities upon relevant topics and questions posed by local population (f.e. noise).
State and the EU bodies
Compliance with the statuory competences of state and the EU bodies in accordance with the principles of the rule of law.
We are involved in preparation of procedures of sectoral regulations in the phase of public consultation.
Credible information on company's activities.
Enhacing the company's reputation and prompt elimination of eventual communication noise..
Reports and press releases.
In-depth material and presentations.
Digital communication with media.
Individual and group meetings with journalists in person.
Press conferences and events for journalists (public stuns).
Timely and honest answers to all questions.
Checking and analysing all publications in media (press coverage).

Sustainability Reports