Stakeholder Relationships

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Strategic orientation of the parent company Fraport AG is based on a systematic dialogue with internal and external stakeholders. Since 2010, Fraport AG has been developing its materiality matrix which is used to show the company’s key challenges. In the materiality matrix, Fraport AG identifies those areas that have a great impact on business activity and strategic importance to society. At the same time, it recognizes and evaluates the factors that are important for strategic stakeholders. In 2018, based on an electronic survey, the company carried out evaluation of key topics made by all key stakeholders. The key topics comprise five areas: corporate governance, economic improvements, employees, environment and social community. 

From the point of view of Fraport AG's business, customer satisfaction and services quality are rated highest, which is also very important for strategic stakeholders. Management and compliance as well as company's reputation as an attractive and responsible employer are very important areas both to the company and to the stakeholders. Profitability is very important to Fraport AG and is given slightly less importance by strategic stakeholders. The company places the Group's growth and development among its highest priorities, while this is somewhat less important to the stakeholders.

Generally all categories of management are rated as very important, as are the categories of economic enhacement. Occupational safety and health as well as ideas and innovations, which fall under the field of employees, are rated as of medium importance. All categories of environmental areas have the same status (protection of environment and nature, climate protection, air quality) and communities (value generation and integration in the region, noise abatement).

It should be emphasized that, despite certain differences in importance for Fraport AG, all categories are important, otherwise they would not be included in the materiality matrix. All categories are carefully managed and progress is measured.

Fraport Slovenija takes over the essential topics defined by the parent company, and it reasonably incorporates them into its environment. 

For 2020, the Strategy department of Fraport AG expects that the impact of the Covid-19 pandemic has led to shifts on the materiality matrix. The Covid-19 pandemic has affected the axis Impact of business activities and its topics Occupational safety and health, Profitability, Growth and development in the Group, Engagement in the region, and environmental matters such as Climate protection, Protection of environment and nature, Air quality and also Noise abatement. Regarding the Relevance for long-term business activities, the issues Ideas and innovation, Occupational safety and health, Climate protection and Protection of environment and nature will be more relevant in the future. Concerning the axis Relevance for stakeholders, the Covid-19 pandemic has led to shifts on the issues Occupational safety and health, Profitability, Growth and development in the Group, Ideas and innovation and Attractive and responsible employer. This assumption is based on internal analyses of the Strategy department. In order to validate this assumption and confirm the changes, a new stakeholder survey will be conducted as soon as the ongoing situation allows it. The Executive Board has released these shifts.   

Further reading

Matrix topic Explanation
Corporate governance and compliance
 Responsible corporative governance and compliance with the national and international laws and regulations and internal policies. Commitment to combating corruption and bribery.
Data Protection Protection of personal data against improper use and protection of the right to privacy of individuals.
IT security and airport security
 Ensuring security of information systems (IT) which are essential to protecting the data. Maintaining high standards of operative airport safety and compliance with the statutory security obligations. 
Customer satisfaction and service quality
 Strong focus on customers and services. Increasing the Group's competitiveness.
Profitability Ensuring profitability of Fraport Group with profitable investments and efficient use of the existing sources.
Growth and development in the Group
 Growth, consolidation and expansion of the Fraport Group portfolio. 
Ideas and innovations Development of new products and more efficient processes. 
Attractive and responsible employer Protection of jobs, ensuring a work environment characterised by diversity, equal possibilities and respect. Ensuring a balance between work and private life, and development opportunities for employment, training and keeping employee loyalty. Occupational safety and health Keeping and promoting physical and mental health of the employees. 
Value generation and engagement in the region A positive contribution to the economical development of the region where the airport operates. Taking part in charity projects in the vicinity of the airport and keeping dialogue with our stakeholders.
Noise abatement Improvements of the noise situation in the populated areas around the airport and maintaining the noise level within the legally permitted level.
Climate protection In accordance with the Paris Agreement to reduce CO2 emissions on account of increasing energy efficiency, producing and using renewable energy, and by using systems driven by alternative energy sources. 
Protection of environment and nature Careful use of natural sources and continuous improvement of environmental efficiency, such as reducing consumption of drinking water, preventing waste generation and increasing waste processing, soil and water protection, and maintaining biodiversity. 
Air quality Recording air pollutant emissions from aircraft operations.
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Sustainable effects

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Strategic stakeholders Goals Communication tools
Employees
 Satisfied and motivated employees.
Positivity and openness among employees. 
Successful business performance.
 Daily information on everything in connection with the company and employees over the intranet portal.
Regular meetings and colleges.
Office hours of the management for employees.
Bulletin boards.
Annual social events for employees and their children.
Regular and open dialogue with the trade unions and works council.
Answering employees' questions, expressing employees' opinions and suggestions.
Employees' meetings.
Organisation and co-financing social events.
Fun Airport Festival. 
Social media.
Passengers and visitors
 Giving maximum consideration to passengers' and visitors' wishes and needs.
Providing current information on our services and flight information, which allows information flow necessary for mobility of population.
 Direct attitude of employees towards passengers and visitors.
Website.
Social media, video and digital presentations. 
Brochures, leaflets and other printed material.
Systematic collection of questions, responding to opinions, suggestions, complaints and words of praise.
Airport tours.
Open days at the airport.
Announcements abour fresh news and attractive information for passenegers and the general public in different media.
Different methods of measuring passengers' satisfaction.
Business partners Giving maximum consideration to wishes and needs of our business partners.
Achieving common sustainable goals and enchancing good business relations.
 Personal communication over the phone, electronic devices and direct communication (in person, individual and group meetings).
Printed material.Electronic presentations and other forms of presentation and promotional material.
Social media.
Owners
 Achieving business outcomes.
Fair relations, long-term company's developement.
 Personal communication.
Phone and electronic communication.
Financial and business reporting.
Annual and sustainabillty report, other business documents and presentations.
Local communities
 Establisihing and retaining good relations, high-quality environment, and developing social enviroment.
 Sponsorship and donations for local events, organisations and individuals.
Communication via media.
Open days at the airport. 
Airport tours.
Fun Airport Festival.
Providing practical training.
Responses and activities upon relevant topics and questions posed by local population (f.e. noise).
State and the EU bodies
 Compliance with the statuory competences of state and the EU bodies in accordance with the principles of the rule of law.
 We are involved in preparation of procedures of sectoral regulations in the phase of public consulation.
Media
 Credible information on company's activities.
Enhacing the company's reputation and prompt elimination of eventual communication noise..		 Reports and press releases.
In-depth material and presentations.
Digital communication with media.
Individual and group meetings with journalists in person.
Press conferences and events for journalists (public stuns).
Timely and honest answers to all questions.
Checking and analysing all publications in media (press coverage).

Sustainability Reports